Shipping Policy

1. Order processing

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. During peak periods such as November and December, processing may take up to 5 business days. You will receive an email with a tracking number as soon as your order ships.

2. Shipping costs

Shipping costs are calculated and shown at checkout before you pay. All amounts are in USD.

3. Destinations and delivery estimates

Delivery estimates below start from the day your order ships. We aim to have every order delivered within a maximum of 10 business days after dispatch, worldwide. Estimates are typical, not guaranteed.

We currently cannot ship to PO boxes, APO/FPO addresses, or to countries subject to comprehensive sanctions. If we cannot deliver to your address we will contact you and refund your order in full.

4. Tracking your order

Every order is shipped with tracking. Use the link in your shipping confirmation email to follow your parcel. Tracking information may take 24 to 48 hours to update after dispatch. If your tracking has not moved for more than 7 business days, please contact us and we will investigate with the carrier.

5. Customs, duties and taxes

International orders may be subject to import duties, VAT or other taxes charged by the destination country. These fees are set by local authorities, are not included in our prices or shipping fees, and are payable by the recipient. If you refuse a shipment because of customs charges, the cost of returning the parcel and any fees incurred will be deducted from your refund.

6. Address accuracy

Please check your shipping address carefully at checkout. We are unable to change the address once an order has shipped. If a parcel is returned to us because of an incomplete or incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.

7. Lost, delayed or damaged shipments

• Lost in transit: if your order has not arrived within 5 business days after the upper end of the delivery estimate (that is, more than 15 business days after dispatch), contact us. We will file a claim with the carrier and send a replacement or issue a full refund, your choice.
• Damaged on arrival: email us within 7 days of delivery with photos of the packaging and the item. We will send a replacement or refund you in full; you will not need to return the damaged item unless we ask.
• Marked delivered but not received: check with neighbours and your building, then contact us within 5 days. We will work with the carrier to locate your parcel.

8. Split shipments

If your order contains several items, they may ship separately from different fulfilment locations. You will receive a tracking number for each parcel. You will not be charged extra shipping for split deliveries.

9. Returns

For information about returning an item, please see our Return and Refund Policy.