Frequently asked questions

Where do you ship?

We ship worldwide, with the exception of PO boxes and countries under comprehensive sanctions. Delivery estimates by region are listed in our Shipping Policy.

How much does shipping cost?

Shipping is free on orders of $75 or more. Orders under $75 ship for a flat $6.95, tracked.

How long will my order take?

Orders ship within 1 to 3 business days. US deliveries typically arrive in 5 to 8 business days; international deliveries within a maximum of 10 business days after dispatch, depending on destination.

Which payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed securely by our PCI-DSS compliant payment partner; we never see or store your full card number.

What currency are your prices in?

All prices are in US Dollars (USD). Your bank may apply a conversion rate and fee if your card is in another currency.

Can I change or cancel my order?

Yes, as long as it has not shipped. Email us with your order reference as soon as possible and we will update or cancel it free of charge.

What is your return policy?

You can return unused items in original packaging within 30 days of delivery for a full refund to your original payment method. Faulty or damaged items are replaced or refunded at no cost to you.

Will I have to pay customs duties?

Orders shipped outside the United States may be subject to import duties and taxes charged by your country. These are payable by the recipient and are not included in our prices.

How can I track my order?

Every order ships with tracking. You will receive a tracking link by email as soon as your parcel is dispatched.

How do I contact you?

Email neuryza.ai@gmail.com or call +1 (929) 000-0000, Monday to Friday, 9:00 AM to 6:00 PM (US Eastern Time). We reply within one business day.

Still have a question? Contact us or read our full Shipping and Return and Refund policies.