Privacy Policy

1. Information we collect

Information you give us

• Contact details: name, email address, phone number.
• Shipping and billing address.
• Order details: products purchased, order value, order history.
• Messages you send us through the contact page, email or phone.

Information collected automatically

• Device and browser type, IP address, approximate location, referring pages.
• Pages viewed, products added to cart and time spent on the Site.
• Cookies and similar technologies as described in section 6.

Payment information

Card payments are processed directly by our PCI-DSS compliant payment providers. We receive only a confirmation of payment, the last four digits of the card and the card brand. We never receive or store your full card number or security code.

2. How we use your information

• To process and deliver your order, and to send order and shipping confirmations.
• To respond to your questions and provide customer support.
• To handle returns, refunds and warranty claims.
• To detect and prevent fraud and protect the security of the Site.
• To comply with legal, tax and accounting obligations.
• With your consent, to send occasional marketing emails. You can unsubscribe at any time.
• To analyse how the Site is used so we can improve it.

3. Legal bases

Where the GDPR, UK GDPR or similar laws apply, we rely on the following bases: performance of a contract (fulfilling your order), legitimate interests (fraud prevention, analytics, improving the Site), legal obligation (tax and accounting records) and consent (marketing emails, non-essential cookies).

4. Who we share information with

We share personal information only with service providers who need it to help us run the store:

• Payment processors, to take payment and prevent fraud.
• Fulfilment partners and carriers, to pack and deliver your order.
• Email service providers, to send transactional and marketing emails.
• Website hosting and analytics providers.
• Professional advisers and authorities where required by law.

We do not sell your personal information to third parties.

5. International transfers

Neuryza Limited is based in Hong Kong and our service providers may be located in the United States, the European Union and other countries. Where required, we use appropriate safeguards such as standard contractual clauses to protect information transferred internationally.

6. Cookies

We use strictly necessary cookies and local storage to remember the items in your shopping cart and keep the Site secure. With your consent, we may also use analytics cookies to understand how visitors use the Site. You can control cookies through your browser settings; disabling essential cookies may prevent the cart and checkout from working.

7. Data retention

We keep order records for 7 years to meet tax and accounting requirements. Support messages are kept for 2 years. Marketing data is kept until you unsubscribe. Analytics data is retained in aggregated form.

8. Security

The Site is served over HTTPS. Access to personal information is restricted to staff and providers who need it, and we use reputable providers with industry-standard security controls. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Receive a copy of your information in a portable format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email neuryza.ai@gmail.com. We will respond within 30 days.

10. Children

The Site is not directed at children under 16 and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us so we can delete it.

11. Changes to this policy

We may update this policy from time to time. The effective date is shown at the top of the page. Material changes will be highlighted on the Site. Our Terms and Conditions also apply.